FAQs

New England Oil

  • What types of oil do you deliver?

    Our company delivers various types of oil, including heating oil and diesel oil, to meet our customers' diverse needs.
  • How do I place an oil delivery order?

    To place an order for heating oil or diesel oil, you can either contact our customer service department by phone or use our online ordering system on our website.
  • Do you offer automatic oil delivery services?

    Yes, we provide automatic delivery services. Our system monitors your fuel consumption and schedules deliveries accordingly, ensuring you always have an adequate supply of heating oil or diesel oil.
  • How do I know when my oil tank needs a refill?

    We advise checking your oil levels using the tank's gauge and ordering a refill when it reaches about one-quarter full. Alternatively, our automatic delivery system can manage your fuel levels for you.
  • How long will it take for my oil delivery to arrive?

    Delivery times for heating oil and diesel oil can vary based on your location and current demand. However, we typically provide same-day or next-day delivery for most areas we serve.
  • What are your delivery charges?

    Our delivery charges for heating oil and diesel oil may differ depending on your location, the type of oil being delivered, and the order size. We offer free delivery for orders above a certain amount or apply fixed delivery rates.
  • What should I do to prepare for an oil delivery?

    To prepare for your heating oil or diesel oil delivery, please ensure your oil tank is easily accessible. Clear the path to the tank and provide adequate space for our delivery vehicle to park nearby.
  • Can you deliver oil during the winter months?

    We provide year-round delivery services for heating oil and diesel oil, including during winter. Our delivery trucks are equipped to handle cold weather conditions, ensuring reliable service throughout the year.
  • Do you provide emergency oil delivery services?

    Yes, we offer emergency delivery services for both heating oil and diesel oil to address urgent situations and unexpected fuel shortages.
  • What happens if I run out of oil?

    If you find yourself without heating oil or diesel oil, please contact us immediately. We will prioritize your order and arrange an emergency delivery to restore your fuel supply as quickly as possible.